Mesmerizing North East Tours & Travels respects the privacy of visitors and travellers. This policy describes the information that may be collected when you use our website, contact us or submit a travel enquiry.
Information We May Collect
When you contact us or submit an enquiry, we may receive information that you choose to provide, including:
- Your name.
- Phone or WhatsApp number.
- Email address, where provided.
- Preferred destination.
- Travel dates.
- Number of travellers.
- Travel preferences and other details included in your message.
How We Use Your Information
Information provided by you may be used to:
- Respond to travel enquiries.
- Prepare or discuss suggested itineraries.
- Communicate about packages, accommodation, transport or related travel arrangements.
- Provide customer support before, during or after a confirmed journey.
- Maintain records reasonably required for travel planning and customer service.
WhatsApp and External Communication
Some enquiry buttons on this website may direct you to WhatsApp, telephone, email or another external communication service. Information you send through those services may also be subject to the privacy policies of those providers.
Sharing of Information
Information may be shared where reasonably necessary to arrange or provide a requested travel service, including with relevant hotels, transport providers, guides or other travel service providers.
We do not intend to sell your personal information to third parties.
Website and Technical Information
Our website hosting or infrastructure providers may automatically process limited technical information such as IP address, browser information, device information or server logs for security, reliability and website operation.
Cookies and Analytics
The current website may operate without advertising or analytics cookies. If analytics, advertising pixels, payment services or other tracking technologies are introduced in the future, this policy should be updated accordingly.
Data Retention
Personal information may be retained for as long as reasonably necessary to respond to enquiries, manage confirmed travel arrangements, maintain business records, resolve disputes or comply with applicable legal obligations.
Data Security
Reasonable measures may be used to protect information under our control. However, no internet transmission, messaging service or electronic storage system can be guaranteed to be completely secure.
Your Requests
Subject to applicable law, you may contact us regarding personal information you have provided, including requests to correct or update inaccurate information.
Changes to This Policy
This Privacy Policy may be updated when our website, services or legal requirements change. The latest version will be published on this page.
Contact
For privacy-related questions, please contact Mesmerizing North East Tours & Travels through the contact information provided on this website.
Contact Us