Travel packages often involve advance arrangements with hotels, transport providers and other suppliers. Cancellation charges may therefore depend on when the cancellation is made and which services have already been reserved or paid for.
The applicable cancellation charges, payment terms and refund conditions for a confirmed trip will be communicated before booking and may vary by package and supplier.
Cancellation Requests
Travellers wishing to cancel a confirmed trip should contact Mesmerizing North East Tours & Travels as soon as possible through the agreed communication channel.
Cancellation will normally be considered from the time the request is received and acknowledged.
Cancellation Charges
The amount eligible for refund may depend on factors including:
- How far in advance the cancellation is made.
- Hotel cancellation charges.
- Transport reservations.
- Permits or entry arrangements.
- Activities already reserved.
- Other non-refundable supplier costs.
Any applicable cancellation charges should be reviewed before confirming a trip and may include non-refundable supplier costs.
Non-Refundable Components
Some services may be partially or fully non-refundable once confirmed, depending on the applicable supplier's conditions.
Any such non-refundable component should be communicated as part of the confirmed travel package whenever applicable.
Supplier Cancellation Charges
Where hotels, transportation providers, activity providers or other suppliers impose cancellation charges, those charges may be deducted from any refund that would otherwise be payable.
Changes Caused by Weather or Local Conditions
Northeast India travel may occasionally be affected by severe weather, landslides, road closures, government restrictions or similar circumstances outside reasonable control.
Where possible, alternative routes, activities or arrangements may be suggested. Refund eligibility, if any, will depend on the circumstances and supplier conditions.
Changes Requested by the Traveller
Changes to confirmed dates, hotels, routes, vehicles or other arrangements may result in additional charges or supplier cancellation fees.
Unused Services
Services voluntarily not used after the journey has begun may not be eligible for refund unless otherwise agreed or recoverable from the relevant supplier.
Refund Processing
Where a refund is approved, the amount and expected processing time should be communicated to the traveller after applicable supplier deductions have been determined.
The expected processing timeframe for an approved refund will be communicated after applicable supplier deductions and refund eligibility have been confirmed.
Package-Specific Conditions
Certain tours, peak-season bookings, special promotions or supplier arrangements may carry different cancellation conditions.
Where package-specific cancellation terms are communicated before confirmation, those terms should be reviewed together with this general policy.
Contact Us
For cancellation or refund questions, please contact Mesmerizing North East Tours & Travels through the contact information provided on this website.
Contact Travel Team